This report is presented to the client in a web-based viewer that shows the condition of the file, along with the date stamp - they can then weigh up whether there is value in committing to a recovery, which typically starts at AU$500 upwards. The initial investment of the AU$99 evaluation fee informs the client of the cost for data recovery and the files can be recovered. If the parts are not present in the Australian inventory, engineers will search our global database and contact other Kroll Ontrack offices that have a match. Kroll Ontrack invests monthly in hard drives for parts each hard drive is different to the next, so having that large inventory of parts available aids speed of recovery. On the average case, how much would recovering a single 1TB hard drive cost (assuming recovery was successful)? World-class customer service and technical-support staff remain available for assistance should this be needed.Ī hard drive that's had a minor case of extreme death.ĭue to clean rooms, highly specialised equipment and employees, professional data recovery usually isn't in the price range of the average consumer. Support: we deliver the recovered data back to our clients on media of choice (external hard drive, CD, DVD, tape, etc) and provide simple instructions on how to access and re-install recovered data back on a working device. Always knowing that your data is in safe hands. Using Ontrack online, clients can track progress, status and ongoing details of your recovery service in real time through the web. ![]() Data recovery takes place in a secured and monitored clean room facility. Our engineers have gone through a rigorous background check, and are continuously trained in data-storage and recovery technologies both in the US and Australia. We use computer-forensics equipment, high-resolution optical microscopes and in-house-developed devices to read out memory chips to examine, recover and repair data. The consultation and evaluation process enables customers to make informed decisions about data recovery.ĭata recovery: recovery of the data begins upon receipt of the signed service agreement, and our engineers will perform repairs and start recovering the data using over 120 proprietary tools. At this stage, we can guarantee a fixed price for data-recovery services. A report can be delivered in as little as six hours, and typically within 24-48 hours, depending on the service level selected. There is always a data-recovery consultant available to assist.ī. We deliver an Ontrack Verifile diagnostic report, which allows the customer to view a listing of recoverable files online and make an informed decision before proceeding with data-recovery services. We use proprietary equipment and software to perform the analysis.Ī. Pre-recovery evaluation: when we receive the media, we check it in and analyse the media for damage to determine the condition of the data. Next, the client decides if they want to proceed with a pre-recovery evaluation based on the consultation. We discuss service-level options and review pricing options, including a fixed nominal evaluation fee and the price range for data-recovery services. Our ideal scenario is to complete this cycle within three to five days on a standard service.Ĭonsultation: in the first step, over the phone, we assess the data loss to determine the best, most cost-effective solution and pricing options for the client. ![]() Kroll Ontrack's aim is to provide free consultation, evaluation and fixed priced recovery in the shortest possible time. ![]() ![]() If the data is really important to you, then the highest chance of a successful recovery is with a professional data-recovery company. Don't use the device or let "the IT-savvy friend" try to recover data. If you suspect data loss or a serious mechanical problem with a hard drive, the first thing to do is to turn the computer or device off. The first step of data recovery is really with the client. Take us through the stages of data recovery, and the equipment used. Adrian Briscoe, general manager - APAC, Kroll Ontrack(Credit: Kroll Ontrack) We asked Kroll Ontrack's general manger APAC, Adrian Briscoe, to tell us how the whole thing works. If you desperately need files back, sometimes the only choice left to you is professional data recovery.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |